Sales and Marketing (CRM)
Microsoft Dynamics AX shortens the process of accessing information by providing all the corporate information that sales and marketing will need in a single location and in a structured manner. With this information, customer needs can be fully identified and optimal sales and marketing decisions can be made within the framework of these needs. As a result of the effective sharing of information, all employees involved in the process can act as sales and marketing experts.
In addition, thanks to Microsoft Dynamics AX, you can see which customers are generating more profit for you by keeping customer information up-to-date and accessible, and you can shape your campaigns and resources more effectively according to this segmentation. With the CRM feature of Microsoft Dynamics AX, you can easily implement applications that will ensure customer loyalty and create satisfaction, such as how well your customers' requests are met, and if the level of satisfaction is not sufficient, the reason for this.
Sales Force Automation: Microsoft Dynamics AX provides sales and marketing experts with the tools they need to track customers, manage relationships with suppliers and business partners, and access contact information. In this way, sales forces can access information from anywhere within their authority and carry out the process effectively.
Sales Management
Microsoft Dynamics AX enables the production process to be supported with tools based on prediction and intuition, paving the way for increased efficiency and reduced costs. With Microsoft Dynamics AX, it is possible to monitor the flow of materials throughout the production process, to plan production and capacity, and to manage and monitor production with the help of schedules (Gannt chart). In this way, while the resources at hand are used in the best way, the production flow is optimized and the flexibility of production increases. In addition, being able to monitor production processes at every point provides great advantages.
Trade
It is extremely important for the sales and marketing team to work as a team and to direct this team towards the goals. Microsoft Dynamics AX provides all the tools needed for the sales and marketing team to work in team spirit. Many features such as monitoring employees on an individual and team basis, obtaining information about the work performed and sales data in graphical form are possible with Microsoft Dynamics AX.
Thanks to these features that the sales and marketing team will gain, customer satisfaction will increase, customer demands will be met immediately or even if they are not met, the reason for this will be recorded and the sales force will work much more efficiently. In addition, thanks to the feature of effectively comparing sales estimates with actual figures, the ability to have the products and services that customers need ready when they want them is another important advantage of Microsoft Dynamics AX.
Telemarketing
Microsoft Dynamics AX, which allows telemarketing processes to be carried out from a single point, ensures that the process is managed in a coordinated and effective manner. In addition, Microsoft Dynamics AX enables the provision of services over the phone in many areas such as creating new sales opportunities, organizing customer surveys, direct marketing campaigns and customer support services.
Marketing Automation
The effectiveness of marketing campaigns is of great importance in the marketing and sales process. Microsoft Dynamics AX maximizes the effectiveness of campaigns by making it possible to easily access the necessary information at every stage of the planning, execution and analysis of marketing campaigns.
Product Founder
In order to ensure customer loyalty, it is of great importance to present customized products that meet customer needs and expectations. Microsoft Dynamics AX enables organizations to produce in line with customer expectations by customizing ordering, planning and production processes. Moreover, this process can be easily performed via Windows or web interfaces.
Surveys
Another important issue in the marketing and sales process is to be able to receive customer expectations and ideas quickly and accurately. Microsoft Dynamics AX enables this flow of information by allowing online surveys to be easily prepared for customers and even employees. The preparation of these surveys can be done without any technical knowledge. These surveys can be easily created and used by senior managers, human resources specialists and all authorities who need them.